Service margin lives or dies in the dispatch board. Allometry scores every call against parts cost, drive time, and account history — so the trucks that go out come back profitable.
We've audited 40+ HVAC operators. The patterns are universal: stale pricing, geography drift, and incentive misalignment.
Compressors, refrigerants, and labor rates move quarterly. Static price books bleed margin every truck roll until someone notices.
Dispatch optimizes for stops per truck, not margin per crew-hour. Loss-leader maintenance calls eat the margin the install jobs make.
Commission structures reward volume over profit. Reps undercut floors to close, and ops absorbs the cost three weeks later.
Eleven possible stops. Allometry says go on seven, defer two, decline two. Same crew, same shift — 12-point margin lift.
A 50-truck commercial HVAC operator runs ~6 calls per truck per day. That's ~300 service decisions a day, ~75K a year — and most operators can't see margin at the call level. Allometry scores each call against labor hours, parts margin, first-time fix, and contract renewal — so the bottom-decile calls get repriced or routed differently.
Most service operators look at margin by branch or by service line — never by call. By the time the unprofitable call patterns surface in quarterly review, you've absorbed 90 days of margin leak.
Allometry pulls live labor cost (BLS + your payroll), parts cost (your distributor feeds + OEM lists), and contract renewal probability into every truck-roll. The 6 levers on the right roll up to the call-level margin a service VP actually controls.
We'll score every call against your real cost-to-serve and walk you through the margin you're leaving on the truck.